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DHL eCommerce expands order fulfillment service in US

LBR Staff Writer Published 20 March 2017

DHL eCommerce has expanded its fulfillment centers in the Columbus and Riverside, as part of its efforts to provide better e-commerce order fulfillment service for merchants in North America.

The expansion included investments in storage and mechanization to meet the growing demand from the US e-commerce customers.

The move is part of the company's $137m investment, which was announced in July 2016.

DHL had allocated the fund to expand infrastructure and capabilities to provide enhanced e-commerce logistics services for the customers.

DHL eCommerce fulfillment centers, which are operated along with DHL Supply Chain, are situated near major urban centers to enable merchants to place their inventory closer to their customers and reduce shipping costs.

The expanded service will allow retailers to ship between 300 and 15,000 orders per day. In addition, the fulfillment centers will help customers to share space and assets within the warehouse.

IBM Sterling’s order management system will help the customers to enhance the placement of inventory and orchestrate orders across the facilities.

DHL eCommerce Americas CEO Lee Spratt said: “The e-commerce market in the U.S. is estimated to have grown by 15.6% in 2016 with sales topping $531 billion1, and increasingly e-tailers are seeking fulfillment solutions to enable an omni-channel experience for end consumers.

“We see a huge demand from U.S. e-commerce players needing best-in-class e-commerce logistics solutions and we’re expanding our capabilities to support these growing demands.”

DHL eCommerce Americas strategy and product management vice president Craig Morris said: “Today’s market is placing aggressive demands on the retailer to provide fast fulfillment and delivery, and doing so without increasing costs.”


Image: DHL eCommerce expands e-commerce fulfillment solution in the US. Photo: courtesy of Business Wire.